Frequently Asked Questions
Everything You Need to Know About CE Garden Solar Lights
βοΈ General Product Questions
Q: Do CE Garden solar lights need batteries?
A: Yes β each light includes a rechargeable Ni-MH battery (AAA/AA). The solar panel charges it during the day; at night the battery powers LEDs automatically. No external electricity needed!
Q: Can I replace the battery?
A: Yes! Open the battery compartment (under the solar panel) and swap in a new rechargeable Ni-MH battery. Replace every 2-3 years for optimal performance.
Q: How long do lights stay on at night?
A: After a full day of charging (6-8 hours direct sunlight), CE Garden lights run 8-10 hours at night. Duration varies by weather, season, and location.
Q: Do they work in winter or cloudy weather?
A: Yes! Designed to work year-round. On very cloudy days charge time increases but they still turn on. Keep solar panels clear of snow/debris in winter.
Q: Are the lights waterproof?
A: All products feature IP65 waterproof rating or higher. Built to withstand rain, snow, and normal outdoor conditions (no extended submersion underwater).
Q: How do I clean my solar lights?
A: Wipe solar panels with a damp soft cloth periodically. Avoid harsh chemicals or abrasives. Clean panel = maximum charging!
Q: Why aren't my lights turning on?
A: Check these: β Switch is ON (back/bottom of light) β‘ Solar panel gets direct sun all day β’ Remove plastic insulating tab from battery β£ Keep away from bright nighttime sources β€ Allow 2-3 days of full-sun charging if unused recently.
π¦ Orders & Shipping
Q: When will my order ship?
A: Orders ship within 1-3 business days. You'll receive a shipping confirmation with tracking via email.
Q: Free shipping threshold?
A: $99+ = free shipping across Europe & the US. Under $99: $5.95-$9.95 based on weight.
Q: Where do you ship from?
A: All orders ship from our fulfillment center, ensuring reliable delivery across Europe and the United States.
Q: Can I cancel or modify an order?
A: If not yet shipped β yes. Email support@cegarden.com ASAP with order number. Response within 24 business hours.
Q: Payment methods accepted?
A: Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay.
π Returns & Warranty
Q: What is your return policy?
A: 30-day money-back guarantee. Return in original condition for full refund. See full policy β Return & Refund
Q: What does the 18-month warranty cover?
A: Industry-leading coverage for manufacturing defects, LED failure, battery issues, water damage, and more. Full details β Warranty Policy
Q: How do I file a warranty claim?
A: Email support@cegarden.com with order number + photo/video of issue. Response within 24 hrs; free replacement if covered.
π¬ Still Have Questions?
