Q: Do CE Garden solar lights need batteries?

A: Yes — each light includes a rechargeable Ni-MH battery (AAA/AA). The solar panel charges it during the day; at night the battery powers LEDs automatically. No external electricity needed!

Q: Can I replace the battery?

A: Yes! Open the battery compartment (under the solar panel) and swap in a new rechargeable Ni-MH battery. Replace every 2-3 years for optimal performance.

Q: How long do lights stay on at night?

A: After a full day of charging (6-8 hours direct sunlight), CE Garden lights run 8-10 hours at night. Duration varies by weather, season, and location.

Q: Do they work in winter or cloudy weather?

A: Yes! Designed to work year-round. On very cloudy days charge time increases but they still turn on. Keep solar panels clear of snow/debris in winter.

Q: Are the lights waterproof?

A: All products feature IP65 waterproof rating or higher. Built to withstand rain, snow, and normal outdoor conditions (no extended submersion underwater).

Q: How do I clean my solar lights?

A: Wipe solar panels with a damp soft cloth periodically. Avoid harsh chemicals or abrasives. Clean panel = maximum charging!

Q: Why aren't my lights turning on?

A: Check these: ① Switch is ON (back/bottom of light) ② Solar panel gets direct sun all day ③ Remove plastic insulating tab from battery ④ Keep away from bright nighttime sources ⑤ Allow 2-3 days of full-sun charging if unused recently.

Q: When will my order ship?

A: Orders ship within 1-3 business days. You'll receive a shipping confirmation with tracking via email.

Q: Free shipping threshold?

A: $99+ = free shipping across Europe & the US. Under $99: $5.95-$9.95 based on weight.

Q: Where do you ship from?

A: All orders ship from our fulfillment center, ensuring reliable delivery across Europe and the United States.

Q: Can I cancel or modify an order?

A: If not yet shipped — yes. Email support@cegarden.com ASAP with order number. Response within 24 business hours.

Q: Payment methods accepted?

A: Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay, Shop Pay.

Q: What is your return policy?

A: 30-day money-back guarantee. Return in original condition for full refund. See full policy → Return & Refund

Q: What does the 2-year warranty cover?

A: Industry-leading coverage for manufacturing defects, LED failure, battery issues, water damage, and more. Full details → Warranty Policy

Q: How do I file a warranty claim?

A: Email support@cegarden.com with order number + photo/video of issue. Response within 24 hrs; free replacement if covered.

We're here to help!

📧 support@cegarden.com — response within 24 business hours