Order processing

Orders are normally prepared within 1–3 business days, excluding weekends and public holidays. High-volume periods may take longer; we will contact you if a material delay affects your order.

Delivery estimates and charges

Available services, estimated delivery dates and charges are displayed in GBP at checkout for the delivery address entered. The checkout estimate is the most accurate information for your order.

Delivery estimates begin after dispatch and are not guaranteed. Customs, severe weather, carrier disruption or an incomplete address can cause delays.

Tracking

When tracking is available, we send it to the email used at checkout. Allow up to 48 hours for the carrier’s first scan. You can also visit Track Order.

Address changes and delivery issues

Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after fulfilment begins. If a parcel is marked delivered but cannot be found, check safe places and neighbours, then contact the carrier and us.

Duties and taxes

Taxes or import charges, where applicable, are shown at checkout or collected according to the destination’s rules. Customers are responsible for information needed for customs clearance.